Refund policy

Thank you for shopping with Yokahu. We strive to provide quality products and excellent service to our customers. Please review our return policy below:

**General Policy:**
- We offer a 30-day return policy from the date of delivery for eligible items.
- To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

**Non-Returnable Items:**
- Medical devices: For health and safety reasons, medical devices cannot be returned once opened or used.
- Apparel Items: Please carefully review the apparel descriptions and size charts before placing an order. Due to the nature of dropshipped apparel, we do not accept returns or exchanges for sizing or order wrong color issues.

**Process for Returns:**
1. Contact our customer service team at Yokahu-service@outlook.com within 30 days of receiving your order to initiate a return request.
2. Provide your order number and details of the item(s) you wish to return.
3. Our team will review your request and provide instructions on how to proceed.

**Return Conditions:**
- Returns must be approved by our customer service team.
- The customer is responsible for return shipping costs unless the return is due to an error on our part.
- Refunds will be processed once we receive and inspect the returned item(s).

**Refunds:**
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to [number of days] for the refund to reflect in your account, depending on your bank or payment provider.

**Contact Us:**
If you have any questions or concerns about our return policy, please contact us at Yokahu-service@outlook.com. We're here to assist you.